Member/Customer Service

Customer Service
Toll Free: 1-866-597-9560 (TTY: 711)*
Fax: 1-888-480-2577

customerservice@allieatfood.com

Non-Member/Enrollment
Toll Free: 1-866-509-5398 (TTY: 711)*

Company Headquarters
Essence Healthcare
13900 Riverport Drive
St. Louis, MO 63043

Telephone lines are open 8 a.m. to 8 p.m., seven days a week. You may reach a messaging service on weekends from April 1 to September 30 and holidays. Please leave a message, and your call will be returned the next business day.*

Mailing address and fax number for written customer service, appeals and grievance requests:

Essence Healthcare
PO Box 5907
Troy, MI 48007

Fax: 1-888-480-2577 (customer service, and claims)
Fax: 1-877-770-6440 (appeals)
Fax: 1-855-964-0566 (grievance requests)

*Please note that our main customer service number (above) is the designated number for submitting oral requests.

Want to learn more about your options?

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Request FREE Information

Download your FREE Medicare Advantage Information Kit or request a copy by mail.
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Make an appointment

Get all of your questions answered in a meeting with a local, licensed Essence Healthcare advisor.
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Attend a Medicare seminar

Learn more about Essence plans at one of our FREE local or online Medicare seminars.
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Talk with a licensed Medicare advisor

Call to discuss your plan options with a licensed Essence Healthcare advisor.